FAQ
Quickly know main information from follow question, also can send your requirements.
How can I get more information about the equipment?
Hotline: +86 17324839065
WhatsAPP: +86 17324839065
E-mail: [email protected]
Can we sell your machine in our country as local agent?
Yes,If you have experience in selling laser cutting related equipment or are interested in laser cutting machines,we welcome you to join us at any time.
What types of metals can be cut using the Fiber Laser cutting Machine?
The machine can cut a wide range of metals,including stainless steel,carbon steel,aluminum,copper,brass,and more.
Our workers can't operate the machine, how to train the staff?
We will send you the teaching video of the machine and 24-hour online service,we also support free training service，engineers can train your workers for free in our factory for 1-3 days,if you want door-to-door service,We can arrange local service in 48 hours
Is the machine easy to operate?
Yes,the machine is designed to be user-friendly and easy to operate. The control system is intuitive and straightforward,and the compact design make it easy to move and set up in various locations.
How can I choose the most suitable machine?
Please tell me your：
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Regular cut thickness
Are you the manufacturer? Are you a factory or trading company?
Yes,we are manufacturer,so you can get the factory price directly.Don’t need pay some extra agent price.And welcome you to visit our factory.
It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?
We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work.
Do you have CE document and other documents for customs clearance?
Yes,we have Original. At first we will show you and And after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.
I don’t know how to use after I receive or I have problem during use, how to do?
1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. Our sales and after-sales technician can provide team viewer/Whatsapp/Email/Phone/Skype with camera till all of your problems finished.We can also provide on-site service if you need.